Booking Information

Normal Booking Opening Hours

Box Office: 01495 322510
info@the-met.co.uk
www.the-met.co.uk

Monday – Friday 10am - 4pm

We are open on weekends from 10am until 4pm when we have special activities and events programmed. 

You can book tickets for performances at the Beaufort Theatre and some other venues operated by Blaenau Gwent County Borough Council at The Met.

Ticket Collection

Tickets can either be sent to you (postage cost 30p) or can be collected in person from the Box Office.

Reserved tickets can be held for 7 days. After this time you may be contacted by telephone, kindly requesting that you pay for your tickets or they will be released for re-sale.

All tickets reserved in the week prior to the performance and held in the Box Office must be collected and paid for at least 15 minutes prior to the start of the performance. The Theatre reserves the right to reallocate any uncollected tickets.

Refunds and exchanges

We regret that tickets cannot be exchanged or refunded after purchases unless a performance is cancelled. The Theatre’s own unsold tickets must take priority. In the event of a sell out, tickets can be accepted for re-sale on the strict understanding that re-sale cannot be guaranteed.

Concessions / Discounts

Reductions are frequently available. Details are given next to the description of each show. Concessions are offered to anybody of the following categories:

Children up to the age of 16

Students in full time education

Senior Citizens

Registered Unemployed

Registered disabled

Some shows offer family discounts

Group discounts available.

The Metropole has the right to alter or withdraw any reductions or special offers without notice.

Accessibility:

All venues welcome patrons with specific needs and always aim to make your visit a success. Please mention to our Box Office staff when you are booking, or on arrival, of any access requirements you may have in order for us to help you.

• Cars can set down at the main doors at all venues.
• Car parking spaces are available for disabled patrons at both venues.
  All venues have four wheel chair spaces, each with companion seats.
• To comply with fire regulations, patrons who use a wheelchair are requested to bring a companion.
• There are fully accessible unisex toilets in all venues.
• An Induction Loop system is available.
• Guide Dogs are welcome and we’ll supply a bowl of water.